Human-first supportNo bots. No scripts.
Talk to the desk that unlocks your next payout.
FundedWins support is built like a trading desk: clear ownership, audited responses, and fast paths for urgent moments like account locks, payout releases, or scaling approvals.
Avg. first reply
7 min
during trading hours
Resolution in
< 1 hour
for payout unlocks
Humans only
100%
no chatbots, ever
Direct line
Drop us a note
Desk online
Every thread is audited for accuracy
We reply fastest during trading hours
SLA
Response windows
Desk coverage across timezones
New York
08:00 – 18:00 EST
Payouts & banking
London
07:00 – 17:00 GMT
Compliance & verifications
Dubai
09:00 – 19:00 GST
Scaling & strategy
Trusted by funded traders
Bring us the messy details. We thrive on context.
Screenshots, order IDs, broker receipts, or compliance notes — drop them in your first message. The more we know, the faster we can clear a payout or restore access.
Escalation lane for payout-day issues
Named owner per ticket
Audit-ready communication trail
Follow-up summaries in your inbox
Payout opsRisk & complianceScaling desk